Privacy Policy

Meridian Bloom Wellness is committed to protecting the privacy and security of the personal information we collect from our service users, program participants, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable data protection laws, including the Personal Data Protection Act (PDPA) in Singapore.

1. Information We Collect

We collect various types of information to provide and improve our services to the senior community. This may include:

• 1.1. Personal Identifiable Information (PII): This includes your name, contact details (e.g., address, phone number, email), date of birth, gender, medical history relevant to geriatric care (with explicit consent), dietary restrictions for meal delivery services, and financial information for service payments.
• 1.2. Health Information: For geriatric care coordination and wellness programs, we may collect sensitive health information. This information is treated with the utmost confidentiality and processed only with your explicit consent or as required by law.
• 1.3. Program Participation Data: Information related to your enrollment and participation in our active aging programs, social engagement initiatives, wellness workshops, and intergenerational bonding activities.
• 1.4. Website Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, pages viewed, and the duration of your visits. This helps us to improve the functionality and user experience of our site.
• 1.5. Information from Third Parties: We may receive information from family members, caregivers, or healthcare providers, but only with your consent or when legally permitted.

2. How We Collect Information

We collect information through various channels, including:

• 2.1. Directly from You: When you register for our services, participate in programs, fill out forms, or communicate with us via phone or email.
• 2.2. Through Our Website: Via cookies and similar tracking technologies to enhance user experience and analyze website traffic.
• 2.3. From Healthcare Professionals or Family Members: With your explicit consent, to facilitate integrated care and support.

3. How We Use Your Information

We use the collected information for the following purposes:

• 3.1. Service Delivery: To provide and manage geriatric care coordination, active aging programs, social engagement initiatives, wellness workshops, retirement planning advisory, home modification consultations, healthy meal delivery, intergenerational bonding, memory care support, and end-of-life planning.
• 3.2. Communication: To communicate with you regarding your services, appointments, program updates, and relevant information.
• 3.3. Personalization: To tailor our services and programs to your specific needs and preferences.
• 3.4. Service Improvement: To analyze usage patterns, improve our service offerings, and develop new programs and initiatives.
• 3.5. Billing and Administration: For processing payments, invoicing, and internal administrative purposes.
• 3.6. Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Disclosure of Information

We may disclose your information in limited circumstances, including:

• 4.1. With Your Consent: We will obtain your explicit consent before sharing your personal or health information with third parties, such as other healthcare providers or family members.
• 4.2. Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services (e.g., IT support, payment processing, meal delivery partners). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• 4.3. Legal Requirements: If required by law, court order, or government regulation, we may disclose your information.
• 4.4. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

5. Data Security

Meridian Bloom Wellness implements robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, access controls, secure servers, and regular security audits. We also train our staff on data protection best practices.

6. Your Rights

In accordance with applicable data protection laws, you have the following rights regarding your personal information:

• 6.1. Right to Access: You have the right to request access to the personal information we hold about you.
• 6.2. Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• 6.3. Right to Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal and contractual restrictions.
• 6.4. Other Rights: Depending on applicable laws, you may have additional rights such as the right to erasure or restriction of processing.

To exercise any of these rights, please contact us using the contact details provided below.

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations, dispute resolution, and enforcement of our agreements. When your information is no longer required, it will be securely disposed of.

8. Changes to This Privacy Policy

Meridian Bloom Wellness may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our online platform, and the changes will be effective immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Meridian Bloom Wellness

315 Paya Lebar Road

#08-01, SCM Centre

Singapore, Central Region, 409004

Singapore